Return & Refund Policy

We want you to be confident in what you buy from us. If something does not work out, we make returns straightforward. No restocking fees, no hidden conditions, and no runaround.

Returns

You have 30 days from the delivery date to return any item for a full refund. To be eligible:

• The item must be in its original condition — no stains, scratches, or assembly damage.
• It must be returned in the original packaging or equivalent secure packaging.
• You must include the order number and your contact information with the return.

To start a return, email us at Support@nabeulnet.com with your order number and the item you wish to return. We will send you a prepaid return label within one business day.

Refunds

Once we receive and inspect your return, we will process your refund within 3 business days. Refunds are issued to the original payment method used at checkout. You will receive a confirmation email when the refund is complete.

Shipping costs are refunded in full if the return is due to our error (wrong item, damaged item, or defective product). For other returns, the original shipping cost is deducted from the refund.

Damaged or defective items

If your order arrives damaged or has a manufacturing defect, contact us within 48 hours of delivery. We will:

• Send a replacement at no cost, or
• Issue a full refund including shipping charges.

We do not require you to return damaged items — we will ask for photos to document the issue, and you can dispose of or keep the item. This saves you the hassle of repackaging and shipping back heavy furniture.

Return shipping

For standard returns, we provide a prepaid return label via email. The cost of return shipping is deducted from your refund unless the return is due to our error. For large furniture items, we arrange pickup through our carrier — you do not need to take it to a shipping location.

Non-returnable items

• Custom or made-to-order pieces (we will clearly mark these on the product page).
• Clearance or final sale items (marked as such at checkout).
• Items returned after 30 days from delivery.

If you are unsure whether an item is returnable, ask before you buy — we will give you a direct answer.

Exchanges

We do not offer direct exchanges. If you need a different item, return the original for a refund and place a new order. This ensures you get the right piece as quickly as possible.

How to start a return

1. Email Support@nabeulnet.com with your order number and the item you want to return.
2. We will send you a prepaid return label within one business day.
3. Pack the item securely in its original packaging or equivalent.
4. Drop it off at the carrier location specified on the label, or schedule a pickup if arranged.
5. We process your refund within 3 business days of receiving the return.

Questions

If you have any questions about returns or refunds, check our Shipping Policy or reach out via our Contact Us page. We will give you a clear, honest answer.